NTS Commercial Catering Equipment Delivery Returns AND Cancellations

Delivery

Whilst every effort will be made to adhere to stated delivery dates for all Commercial Catering Equipment such dates are estimates only and NTS cannot be liable for any losses incurred caused by delay in delivery.

Free delivery is to door only and you must have assistance on site as most manufacturers only send the goods with the driver who is on his own. It is at the drivers discretion if he brings the equipment inside your premises at ground level only with clear access. If you have no assistance and require the goods to be brought into your premsies and unpacked and postioned please ask for price. (Caravell will bring the equipment inside your premises and unpack and position as they charge for all deliveries)

It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery. This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.

You will be advised of the delivery date, and failure to accept delivery, or if no one is present to take delivery, or if the goods cannot go through the door will result in an aborted delivery charge, if we re- send the goods out to you again. If you no longer require the goods you will be charged for re-stocking and delivery costs

Missing' Itemsn the un-likely event that any accessory is missing from your order, please contact our Customer Service Department. No liability will be accepted for missing items after three working days from receipt of your order.

Returns Of faulty or damaged goods

In the event of a product being faulty when delivered simply call our customer service department on 0208 2302723 and we will arrange for the faulty item to be collected and a replacement item to be dispatched if the manufacturers feel this is the right course of action. Collection of faulty goods is at the manufacturers discretion but they will replace or repair the fault.Faulty items may be inspected on by one of  the manufacturers appointed qualified engineers before any action is taken.

You must not send back the item before consulting us

We advise that you should keep all packaging for a minimum seven days from receipt of the item(s) as should a fault develop during this period you will need the packaging for returning the item. The onus is on yourself to ensure that any returned item(s) is suitably packed. Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage.

Should a product develop a fault during its guarantee period, the item will be repaired free of charge if you have taken Labour and parts warranty during the guarantee period. If parts only warranty only taken the customer will have to pay the Labour charges for investigating fault and fitting of new parts if this is the case.

Where faults have occurred due to neglect, misuse of the equipment, misapplication the manufacturers warranty will become invalid and the customer will have to pay for the costs for the damaged or faulty equipment to rectify the fault

If customer has been asked to return faulty goods but no fault has been found you will be charged if no fault is found with your product

Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage goods

We will arrange for a replacement item(s) to be dispatched and the damaged item(s) collected. The damaged item(s) must be packed in the original packaging where possible or in suitable packaging to minimise further damage to the item(s) during transit.

We reserve the right to charge an amount to your credit card on the return of the damaged item(s) should it be judged that the item was damaged after delivery (i.e when attempting to un-pack the item).

We will not be responsible for compensating for any loss incurred if the goods are not supplied, or if delivery is later than expected or if goods received are supplied damaged or faulty

Cancellation Policy- (item delivered no longer required- unused)

Our Cancellation Policy comes under the terms of a Code of Practice covered and detailed by a European Directive on Distance Selling which is incorporated into UK law by the Consumer Protection (Distance Sellling) Regulations 2000.

This regulation gives you, the consumer, the right to cancel your order within seven working days. The seven days begins from the date you receive your order.Exceptions to this are special build items such as range cookers, gas installed items, it is not possible to return these appliances, they will have to be repaired, unless the maunufacturer cannot repair the item

To be entitled to cancel the order the item must be un-used in pristine condition and a re-saleable condition i.e. all packing, accessories etc and must be returned at your expense. We would prefer you to use one of our carriers for returns and we would advise you to insure the item(s), as the cost of any lost or missing items in transit will need to be met by yourself.

On return of the item(s) you will be entitled to a refund of the original cost of the item(s) less our original shipping costs of the item(s) plus a restocking charge which the manufacturers charge between 30%-40% and transportation costs. We will charge adminstration fee of £25. After deductons we will refund the balance to you after 28 days and  the manufacture has inspected the item and is happy that the packaging has not been opened or item used.

If goods are not returned in their original packing or any tampering has taken place the manufacturers will charge delivery costs re stocking charge and downgrading charge of the item as the goods will not be able to be sold again as brand new.

We reserve the right not to refund the full amount to your credit card on the return of the item(s) should it be judged that the item(s) are not in a re-saleable condition, item(s) have been used, the packaging is not the original packaging or part of the packaging is damaged or missing or the item(s) are damaged.

CANCELLING ORDER BEFORE ITEMS SHIPPED OUT

Should you wish to cancel an order and item has not left the manufacturers, then we can arrange this but we reserve the right to charge for the 'aborted' delivery ie cancellation charges, re stocking charges as the manufacture may have already loaded the item on the Van. This amount would be dependent on the item and the amount we get charged by the manufacturer or supplier delivering the item,  which can be  20% TO 30% OF THE TOTAL PAID

THE MINIMUM CHARGE IF ITEMS HAVE NOT BEEN LOADED ON VANS FOR DELIVERY will be quoted, as each manufacturers charge is different.

SHIPPED OUT USED ITEMS NO LONGER REQUIRED

Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if their is no fault, it is then at the discretion of the manufacturers if they will allow you to return the item once used. (re stocking and administation charges will apply price will be given at request)

 COMMERCIAL CATERING EQUIPMENT